Refund policy

Return & Refund Policy

We want you to love what you ordered from Baccam. Because many of our products are made specifically for you after your order is placed, please review the following policy before purchasing.

Made-to-Order Products

Many Baccam products are made to order. Because of this, we generally cannot accept returns or exchanges for:

Ordering the wrong size or color
Changing your mind after your order has entered production
Buyer's remorse
Preference regarding fit or style

Please review product descriptions, size information, colors, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

We will review the issue and, when approved, work with you to provide an appropriate resolution, which may include a replacement or refund.

Please do not discard a damaged or defective item until your request has been reviewed.

Order Changes & Cancellations

Because production may begin shortly after an order is placed, changes or cancellations are not guaranteed.

If you need to change or cancel an order, contact us as soon as possible. If production has not yet begun, we will do our best to accommodate your request.

Once an order has entered production, we may be unable to modify or cancel it.

Returns

Please do not send products back without contacting us first. Items returned without prior authorization may not be eligible for a refund or replacement.

If a physical return is required as part of resolving an approved issue, we will provide instructions.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error with the order or another circumstance where we determine a refund of shipping charges is appropriate.